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Shipping Policy

We currently only deliver Orders placed via the Website to addresses within the Kingdom of Saudi Arabia. For delivery to the United Arab Emirates, please visit www.mamasandpapas.ae. A variety of Order delivery/collection methods are available as set out below. However we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our shopping channels. Please check back frequently to see if more options have become available.

  1. Delivery The following options are available for delivery to your requested address in the Kingdom of Saudi Arabia:

    Furniture Delivery (Assembly not included)
    Location Delivery Timescales** Cut-Off Time Assembly Cost***
    Jeddah, Riyadh and Mecca addresses 2-4 KSA working days* N/A Not Included FREE Orders over SAR 2000
    SAR 150 Orders under SAR 2000
    All other KSA addresses 4-6KSA working days*
    Non-Furniture Delivery
    Location Delivery Timescales** Cut-Off Time Cost***
    Jeddah, Riyadh and Mecca addresses 1-3 KSA working days* N/A FREE for Orders over SAR 500
    SAR 50 for Orders under SAR 500
    All other KSA addresses 2-5 KSA working days*
    * Orders placed on Friday or any KSA public holiday will be deemed placed on the first KSA working day following the date on which the Order was submitted.
    ** Delivery timelines are estimates, see further details below
    *** We reserve the right to impose redelivery charges where your Order is not accepted at the address supplied to us on the confirmed date of delivery. Please note that Orders paid for by Cash on Delivery attract an additional SAR 25 delivery fee.
  2. Click and Collect: You may place an Order on our Website and collect the item (excluding Furniture) at our Mamas and Papas stores in Stars Avenue Mall, Jeddah and Riyadh Gallery, Riyadh in the Kingdom of Saudi Arabia. Simply select “Click & Collect” and your preferred collection store during the Order process. You will be required to pay in full for the Order prior to collection. No delivery fee applies to Click and Collect. We will notify you when the item is ready for collection by sending you a “Ready to Collect” notification. Please wait for this confirmation before you come in to collect your Order. In order to collect the Order, please bring the “Ready to Collect’ notification as well as either a valid passport, driving licence, KSA Iqama or the payment card used to purchase the Order (where applicable). You may opt at the time you place the Order to have a third party collect your Order on your behalf. The person authorized by you to collect your Order (or any gift recipient) will need to present the “Ready to Collect” notification plus passport/driving license/KSA Iqama at your chosen Click and Collect location in order for us to release the Order to them. You hold us harmless from all liability for releasing your Order to any person indicated by you on the Order presenting such documentation to us. Please note that items not collected within 7 days of delivery to your Click and Collect location will be made available for sale and a refund issued to the tender type you used to pay.

  3. General Conditions: Delivery and Click & Collect: Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 45 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.

    Orders are delivered daily excluding Fridays and KSA public holidays. It is your duty to ensure appropriate access for deliveries.

  4. Additional conditions for delivery of Furniture/Bulky Items:

    When your Order is ready for delivery, we will contact you to agree a delivery date. Once agreed, you will be responsible for accepting delivery and arranging appropriate means of access on that date. It is your responsibility to ensure that our delivery team has access to the delivery address, and that sufficient space for the goods is available, hallways are measured and doors and lifts can grant full access.

    Delivery on the first floor and above requires service elevator access arranged by you and it is your responsibility to notify us of any potential problems with access to the premises, building, service elevators, etc… and make any related delivery arrangements. Where delivery is complicated by such factors, additional charges may apply. If delivery is not accepted on the agreed delivery date, goods shall be kept in storage free of charge for a period of up to thirty (30) days. If you fail to agree a revised delivery date falling within thirty (30) days of the initial delivery date, we retain the right to cancel your Order, retain all monies paid and resell the goods with no further liability.

    If on the delivery date our delivery team is unable to obtain access to the delivery address, a re-delivery charge will be applied of an amount of a normal delivery fee for your location, which must be paid prior to re-delivery.

    In the absence of negligence, we will not be liable for loss or damage to the goods or your property, including where caused by: (i) us following your specific instructions; (ii) limited or no access to your nominated premises; and/or (iii) goods not fitting into your property. We currently only offer flatpack Furniture delivery, we do not provide assembly services. Accordingly, any request to hang, erect, assemble or build items shall be at our discretion and we will not be responsible for any damage to your home in connection with such hanging, erection or building, nor for the integrity of such hanging, erection or building. Additional charges for such services may apply. Furniture may only be returned where a manufacturing defect exists, or where we incorrectly fulfilled the relevant Furniture item in your Order.