Mamas & Papas

Items can be returned using one of the following methods:

1. returning the item to any Mamas and Papas store located in the Kingdom of Saudi Arabia. Return to store is not available for Furniture; or
2. contacting us by calling +966 115 103 211, to arrange collection of the item from your delivery address in the Kingdom of Saudi Arabia. A collection fee equivalent to the original delivery charge will apply unless the returned item was defective or incorrectly fulfilled; or
3. shipping the item to the following address: M&P E-Comm, Nibras Al Arabia Warehouse, Jawhara Dist. off Jeddah-Makkah Highway, Jeddah, Kingdom of Saudi Arabia. Shipping will be at your own expense unless the cost is pre-authorised by us due to the returned item being defective or incorrectly fulfilled. Please contact us on +966 115 103 211 , for pre-authorisation. Please note that any shipping costs to return items located outside the Kingdom of Saudi Arabia will not be covered.

If you are returning the item directly to a Mamas & Papas store in the Kingdom of Saudi Arabia, you will also have the option to replace it subject to stock availability and price adjustment (where applicable). This is applied on full price items only, and not on sale items

The quickest way to return or exchange a product (whether you bought it online or in store) is by taking it to one of our stores. Find the store nearest to you in our store locator in the footer below. Make sure you bring proof of purchase with you (your confirmation email is enough). For our full returns policy, click here. You can also contact the Customer Care team on  +966 115 103 211  or email us by filling the form here.

We offer a 30 day returns policy. You can return any unused item for a refund or exchange as long as they’re in a re-saleable condition, in their original packaging with tags still attached. This excludes items that have been personalised for you, any toiletries, underwear, swimwear and refurbished items. Items bought in our stores cannot be returned through the online store. You can read our full returns policy here.

We can only process Order exchanges at Mamas and Papas stores in the Kingdom of Saudi Arabia, subject always to stock availability and price adjustment where applicable. All other items should follow the returns process, and a new Order placed for the replacement items. Exchanged sale items which have been further reduced in price since the date of purchase may, at our discretion, only be exchanged for the reduced sale value.